As of: October 2026
By registering and optionally concluding a paid membership, the user enters into a contractual relationship with the operator of ETRM (hereinafter referred to as the "Provider"). Use of the tool requires unconditional acceptance of these terms and conditions.
Payment processing is handled via the external service provider Stripe Payments Europe, Ltd.. The user enters into a supplementary agreement with Stripe regarding payment modalities. The Provider does not store full credit card data on its own systems.
Subscriptions (e.g., monthly, quarterly, yearly) renew automatically for the selected period unless they are cancelled via the integrated Stripe Billing Portal before the end of the respective notice period. The specific deadlines are displayed to the user during the checkout process at the time of contract conclusion.
The ETRM API add-on entitles the user to use the REST API. It requires an active Single or Team subscription of the same user. If the Single or Team subscription ends, ETRM API ends at the same time without the need for a separate cancellation. For the part of the current ETRM API billing period that has already been paid but can no longer be used, the user receives a pro-rata refund to the payment method used.
The Provider strives for high availability of the service. Since the tool is still partially in continuous development (beta status of individual modules), 100% availability cannot be guaranteed.
Should the system be unavailable for a continuous period of more than 48 hours due to technical malfunctions within the Provider's scope of responsibility, the user is granted an extraordinary right of cancellation. In this case, a pro-rata refund of fees already paid will be issued via Stripe.
Use is at the user's own risk. The Provider is not liable for economic decisions made on the basis of data aggregated in the tool. Liability for data loss is limited to intent and gross negligence. The user is obligated to back up critical data independently outside of the tool on a regular basis.
Only technically necessary cookies are used to provide the service. No third-party analytics or tracking services are used. Our own counts of page views and advertising banners are made on our server without cookies and without reference to persons.
The Provider reserves the right to adjust these terms upon the introduction of new features or pricing models. Should individual provisions be ineffective, the effectiveness of the remaining provisions shall remain unaffected.